SHIPPING POLICY

Last updated: August 10, 2026

Valuedbuy is operated by JAV WELLNESS LLC, a Florida limited liability company. We work to provide reliable shipping and delivery options for all eligible orders.

ORDER PROCESSING

Orders are typically processed within 1–3 business days before shipment unless a different processing period is disclosed on the applicable product page or during checkout.

Processing times may vary depending on the product, availability, order volume, weekends, holidays, payment verification, and other operational circumstances.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.

Once an order has been processed or shipped, it may no longer be possible to modify or cancel it.

ESTIMATED DELIVERY TIMES

Unless a different estimate is displayed on the product page or during checkout, estimated delivery times are:

United States, including Alaska and Hawaii:
Approximately 7–14 business days after shipment.

International destinations:
Approximately 14–21 business days after shipment.

These delivery times are estimates and are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, customs processing, local postal services, incorrect or incomplete delivery information, transportation disruptions, or other circumstances outside our reasonable control.

Any delivery estimate shown on a product page, advertisement, order confirmation, or at checkout should be considered together with the applicable order-processing period.

SHIPPING METHODS AND CHARGES

Standard shipping is available for eligible orders and destinations.

Additional or expedited shipping options may be offered for certain products or destinations. When available, the applicable shipping method, estimated timeframe, and cost will be displayed during checkout.

Shipping charges, if applicable, will be disclosed before the order is completed.

TRACKING INFORMATION

When tracking is available, customers will receive a tracking number by email or through the order-status page after the order has shipped.

Tracking information may take several business days to become active after the carrier receives the shipment. A delay in tracking updates does not necessarily mean that the package has not been shipped or is not moving through the carrier’s network.

Some orders may be shipped in more than one package. In those cases, customers may receive separate tracking numbers, and packages may arrive on different dates.

CUSTOMS AND INTERNATIONAL ORDERS

International shipments may be subject to customs inspections, import procedures, taxes, duties, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the customer.

Customs requirements vary by country. Customers are responsible for reviewing any import restrictions or requirements that may apply at their destination. Valuedbuy cannot control or predict customs processing times or charges imposed by government authorities.

SHIPPING AND DELIVERY DELAYS

Delivery estimates are provided as general guidelines. Delays may occur due to carrier operations, customs processing, weather events, transportation disruptions, peak shopping periods, or other circumstances.

If we determine that an order cannot be shipped within the timeframe originally promised, or within the period required by applicable law when no specific shipping timeframe was provided, we will notify the customer and provide an updated shipping estimate. When required by applicable law, the customer will be given the option to consent to the delay or cancel the unshipped order for a full refund.

If an order appears to be significantly delayed after shipment, please contact our Customer Support team. We will assist in reviewing the tracking information and, when appropriate, opening an investigation with the carrier.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the package, the customer may be responsible for reasonable reshipping costs. Any refund or reshipment will be evaluated according to the circumstances and our Return and Refund Policy.

We are not responsible for delays caused by inaccurate or incomplete shipping information supplied by the customer. This provision does not limit any rights available under applicable law.

LOST, MISSING, OR DAMAGED SHIPMENTS

If tracking shows no meaningful movement for an extended period, the package appears to be lost, or the order arrives damaged, please contact us promptly with your order number and relevant information.

We may request photographs of the package, shipping label, and product to assist with the investigation. Depending on the circumstances, we may arrange a replacement, reshipment, refund, or another appropriate resolution.

A carrier’s “delivered” tracking status will be considered as part of our investigation but will not automatically prevent us from reviewing a reported delivery issue.

CONTACT US

For questions concerning shipping, tracking, or delivery, contact:

Valuedbuy Customer Support
Operated by JAV WELLNESS LLC
Email: ecom.javhealth@gmail.com

Our Customer Support team typically responds within 1–2 business days. Please include your full name and order number so we can assist you more efficiently.